Registration of Outbound Travel Information (ROTI)
Q1. What is the Registration of Outbound Travel Information (ROTI)?

Registration of Outbound Travel Information (ROTI) is an online service under the MyGovHK platform for you to register your contact and information of your trips outside Hong Kong on a voluntary basis. The information you provided in the ROTI allows the Assistance to Hong Kong Residents Unit of the Hong Kong Immigration Department to contact and assist you in an emergency outside Hong Kong. If your place of travel is covered by the Outbound Travel Alert (OTA) System of the HKSAR Government, you will receive updates on OTA and related public information via your “My Messages” of MyGovHK and, depending on the situation, SMS to your registered Hong Kong or overseas mobile phone. The OTA and related public information will also be sent to your email address if you have agreed to receive email messages in "My Settings" at MyGovHK. You may find out more about OTA, alerts currently in force and the countries covered via the following links:
OTA System
http://www.sb.gov.hk/eng/ota/index.htm
Countries covered by the OTA System
http://www.sb.gov.hk/eng/ota/destinations.htm

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Q2. Who can use the ROTI?

If you are a Hong Kong resident holding a valid Hong Kong Identity Card and have registered a MyGovHK account, you can use the ROTI.

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Q3. How do I register the ROTI?

After you have logged in MyGovHK, select "Register Outbound Travel Information" under "Immigration Services" in the "My Online Services" tab. If you have not entered your English name or Hong Kong Identity Card when registering the MyGovHK account, you will be prompted to enter them at "My Info" under "My Setting" at MyGovHK. Before you proceed to create your profile, you will be asked to read and confirm acceptance of the Terms and Conditions of the ROTI. The information entered under the "Name in English", “Hong Kong Identity Card (HKIC) Number" and "Date of Issue of HKIC" will be sent to the Hong Kong Immigration Department for verification. Updates on OTA and related public information from the HKSAR Government may not be sent to you until your profile is successfully verified.

The ROTI accepts registration of itinerary information within three months prior to commencement of the itinerary, which covers maximum duration of six months.

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Q4. How long does it take to have my profile verified?

The verification will normally be completed in 2 to 3 days. After verification, a message will be sent to your "My Messages" of MyGovHK informing you of the result. In case the verification fails, you will be notified to correct the information within 14 days of your creation/change of profile; or else any information entered under the ROTI will be discarded. Same message will also be sent to your email address if you have agreed to receive email messages in "My Settings" at MyGovHK. Updates on OTA and related public information from the HKSAR Government may not be sent to you until your profile is successfully verified.

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Q5. How can I receive all updates on Outbound Travel Alert and related public information from the HKSAR Government?

Updates on OTA and related public information will be sent to your "My Messages" of MyGovHK and, depending on the situation, SMS to your registered Hong Kong or overseas mobile phone if your place of travel is covered by the OTA System. If you select "All updates on Outbound Travel Alert and messages" to "Updates on Outbound Travel Alert and Messages to be Received", all these updates will be sent to your "My Messages" of MyGovHK, irrespective of whether the information is related to your itinerary. The OTA and related public information will also be sent to your email address if you have agreed to receive email messages in "My Settings" at MyGovHK.

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Q6. What should I enter if my place of travel cannot be found in the "Destination" and/or "Destination Details" pull-down lists?

You are advised to choose the nearest "Destination" and/or "Destination Details" in the pull-down lists.

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Q7. What date should I enter under the "Date of Arrival" and "Date of Departure" ?

You should enter the date according to the local time of your place of travel.

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Q8. If I am travelling with a group of relatives/friends, should each of us register the ROTI?

Each of you may make separate registration, or you may represent the group to receive messages from the ROTI and enter the number of companions travelling with you under the "Number of Relatives/Friends Travelling with You".

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Q9. Can I change my itinerary information?

You can change or delete your itinerary anytime before the "Date of Arrival". Past itinerary information cannot be changed or deleted.

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Q10. How long will my itinerary information be kept in the ROTI?

Your itinerary information in the ROTI will be kept for three months after the "Date of Departure".

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Q11. What should I do to enable my Hong Kong mobile phone to receive SMS while outside Hong Kong?

Before you leave Hong Kong, please check with your Hong Kong mobile service provider to obtain information on the availability and charges of roaming service relating to your place of travel. You may not be able to receive messages outside Hong Kong in the absence of roaming service.

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Q12. What should I do to ensure my overseas mobile phone number can receive SMS messages from the ROTI?

If you wish your overseas mobile phone to receive SMS sent from ROTI, please check with your overseas mobile service provider to obtain information on the availability and charges of receiving SMS message sent from Hong Kong. The ROTI can send the SMS message to designated overseas mobile networks only. For details, please contact the GovHK enquiry hotline at (852) 183 5500.

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Q13. What is the purpose for providing the name of my insurance agent and policy number?

While the provision of your insurance agent and policy number is voluntary, such information may facilitate the Assistance to Hong Kong Residents Unit of the Immigration Department to offer you timely and practicable assistance when you are in an emergency outside Hong Kong, such as making arrangement for emergency medical care and repatriation service. Nevertheless, the Assistance to Hong Kong Residents Unit will not be responsible for other non-emergency assistance such as to claim or recover any losses incurred such as trip interruption and lost luggage while travelling, etc.

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