Log in using your MyGovHK or "iAM Smart" account from the login page of the ROTI. If you are a MyGovHK user and have not registered your English name or HKIC number in your account, you will be prompted to enter them at "My Info" under "My Setting" at MyGovHK. Besides, the information entered under the "Name in English", "Hong Kong Identity Card (HKIC) Number" and "Date of Issue of HKIC" will be sent to the Hong Kong Immigration Department for verification. Updates on OTA and related public information from the HKSAR Government may not be sent to you until your profile is successfully verified. If you are an "iAM Smart" user, no verification on your personal information will be needed.

The ROTI accepts registration of itinerary information within three months prior to commencement of the itinerary, which covers maximum duration of six months.

If you have used MyGovHK account to log in the ROTI and created profile, the verification will normally be completed in 2 to 3 days. After verification, a message will be sent to your "My Messages" of MyGovHK informing you of the result. In case the verification fails, you will be notified to correct the information within 14 days of your creation/change of profile; or else any information entered under the ROTI will be discarded. Same message will also be sent to your email address registered in the ROTI if it is verified. Updates on OTA and related public information from the HKSAR Government may not be sent to you until your profile is successfully verified. If you have used "iAM Smart" account to log in the ROTI and created profile, no verification on your personal information will be needed.

Updates on OTA and related public information will be sent to your "My Messages" of MyGovHK or "Personal Notifications" of "iAM Smart" and, depending on the situation, SMS to your registered Hong Kong or overseas mobile phone if your place of travel is covered by the OTA System. If you select "All updates on Outbound Travel Alert and messages" to "Updates on Outbound Travel Alert and Messages to be Received", all these updates will be sent to your "My Messages" of MyGovHK or "Personal Notifications" of "iAM Smart", irrespective of whether the information is related to your itinerary. The OTA and related public information will also be sent to your email address registered in the ROTI if it is verified.

You are advised to choose the nearest "Destination" and/or "Destination Details" in the pull-down lists.

You should enter the date according to the local time of your place of travel.

Each of you may make separate registration, or you may represent the group to receive messages from the ROTI and enter the number of companions travelling with you under the "Number of Relatives/Friends Travelling with You".

You can change or delete your itinerary anytime before the "Date of Arrival". Past itinerary information cannot be changed or deleted.

Your itinerary information in the ROTI will be kept for three months after the "Date of Departure".

Before you leave Hong Kong, please check with your Hong Kong mobile service provider to obtain information on the availability and charges of roaming service relating to your place of travel. You may not be able to receive messages outside Hong Kong in the absence of roaming service.

If you wish your overseas mobile phone to receive SMS sent from ROTI, please check with your overseas mobile service provider to obtain information on the availability and charges of receiving SMS message sent from Hong Kong. The ROTI can send the SMS message to designated overseas mobile networks only. For details, please contact the GovHK enquiry hotline at (852) 183 5500.

While the provision of your insurance agent and policy number is voluntary, such information may facilitate the Assistance to Hong Kong Residents Unit of the Immigration Department to offer you timely and practicable assistance when you are in an emergency outside Hong Kong, such as making arrangement for emergency medical care and repatriation service. Nevertheless, the Assistance to Hong Kong Residents Unit will not be responsible for other non-emergency assistance such as to claim or recover any losses incurred such as trip interruption and lost luggage while travelling, etc.